We’re not just about installing top-notch epoxy floors — we’re about making sure the entire process is as smooth and stress-free as possible. We know that a job well done isn’t just about the final product. Equally, it’s about how you feel every step of the way. In this regard, we’re committed to providing a customer experience around Montana that’s as solid as the floors we install. In this blog, we discuss our customer service standards.
Customer Service Standards: Starting Strong
When our team arrives at your Montana home or business, we want you to feel confident that you’ve made the right choice. Hence, we make sure to show up on time, ready to work, and with the same level of professionalism you’d expect from a team that takes pride in what they do. From parking carefully to make sure we’re not in your way, to greeting you with a friendly attitude, we’re focused on starting the project on the right foot.
Taking Good Care of Your Property
We know your property is important to you. Therefore, we treat it with the respect it deserves. Before we begin, we take the necessary steps to protect your space. This may include covering areas with protective materials, safeguarding windows, and making sure any delicate outdoor areas are protected. Similarly, we use shoe covers to keep everything clean when doing interior work. Our goal isn’t just to leave your property the way we found it, but better, with a brand-new floor.
Precision in Mixing and Avoiding Contamination
The foundation of a great epoxy floor is in the details, and that starts with how we mix and handle the materials. We’re careful to avoid any contamination that could affect the quality of your floor. By using protective sheeting and taking precautions during the concrete grinding process, we ensure that your space stays clean and that the end result is a floor that’s flawless and long-lasting.
The Importance of Open Communication
Good communication is key to a successful project. Hence, we make sure you’re kept in the loop from start to finish. We believe in being straightforward and proactive, whether it’s about progress updates or any unexpected issues that might arise. If you have questions or concerns, we’re always available to talk things through. Our aim is to make sure you’re not just satisfied with the floor but with the entire process of getting it installed.
A Hassle-Free Experience
So, from the moment we start to the final cleanup, our customer service standards focus is on making the experience as hassle-free as possible. We take care of everything so you don’t have to worry about a thing. And after the job is done, we’ll follow up to ensure you’re happy with the results of your new garage floor.
In the end, our work isn’t finished until we know you’re completely satisfied.
